Delivery

Conditions for Returns and Exchanges

1. Return Period

You have the right to request a return or exchange within 14 days from the date of delivery, in accordance with the conditions outlined below.

2. Products Eligible for Return or Exchange

• Products that are unopened, unused, and in their original packaging (e.g., protein powders, vitamins, matcha) may be returned or exchanged within 14 days.
• If a product arrives damaged, defective, or incorrect, a return or exchange will be accepted even if the package has been opened.
• Non-consumable accessories (e.g., Hydra Flask) may be returned if they have not been used and are in new condition, with the original packaging intact.

3. Products Not Eligible for Return

• Opened or used products (such as protein powders, vitamins, or matcha), for hygienic and safety reasons.
• Products without their original packaging or without a purchase invoice.
• Items marked as final sale or non-returnable at the time of purchase.

4. Refund Process

Once the returned product is received and verified, the refund will be processed within 7–10 business days using the same payment method as the original purchase.

5. How to Request a Return or Exchange

Please contact us at [email protected], including:

• Your name and order number
• The reason for return
• Photos of the product in case of damage or defect

Our team will guide you through the next steps for processing your request.

Compliance with European Regulations

This policy has been developed in accordance with the European Union Consumer Rights Directive (Directive 2011/83/EU), which provides a 14-day withdrawal period for online purchases, with exceptions for consumable products due to hygiene and food safety considerations.